Shipping Policy

Shipping & Return Policy

Shipping Policy

We provide ground shipping via DDP and deliver within 5-6 business days depending upon your location. We have negotiated the best possible rates with DDP so you always get the best shipping rates.

We have a Warehouse in East London and that is what allow us to ship our products at the most competitive rates for our customers. All our products are stored and shipped from the Warehouse Located at Rainham Essex.

 

 

Please note that we only ship in the United Kingdom.

Essex Warehouse

FMC Logistics UK LTD Unit C-1

Star Business Center Marsh Way
Rainham, Essex, East London

RM13 8UP

Return Policy

We have very easy to understand return policy:

• We offer 30 days return with no restocking fees
• Returned items should be unused, unopened and in the original packaging
• If a wrong item is delivered to you, we pay the return shipping
• If the item delivered is correct, you pay the return shipping

Return Procedure

Below is the procedure for returns:

• Contact us via our return request form before returning the product and we will send you labels for return shipping
• Mail the items using the return labels and we will notify you once we receive the items
• After the items have been received and inspected, we will process your refund and the amount will be applied to the original method of payment within 5 business days
• If applicable, return shipping costs will be deducted from the refunded amount

Late or Missing Refunds (If Applicable)

• If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you've done all of this and you still have not received your refund yet, please contact us at info@livinease.com